Shipping policy
At Elyzium, we aim to make your order experience simple, reliable and transparent.
Order processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day. During sales, product launches or busy periods, processing may take slightly longer.
Shipping costs
We currently offer free standard shipping on Elyzium orders unless otherwise stated at checkout.
Any available express or priority shipping options and their costs will be displayed during checkout.
Estimated delivery times
Estimated delivery times begin after your order has been processed and dispatched.
- Australia: approximately 7–15 business days
- New Zealand: approximately 8–18 business days
- United States, Canada and the United Kingdom: approximately 8–20 business days
- Other international destinations: approximately 10–25 business days
These are estimates only and may vary depending on your location, customs processing, local postal services and other circumstances outside our control.
Order tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take several business days to appear after dispatch. In some cases, tracking may not update again until the parcel reaches the destination country.
Shipping address
Customers are responsible for entering a complete and accurate delivery address at checkout.
Please contact us as soon as possible if you notice an error. We will try to update the address before the order is processed, but changes cannot be guaranteed once the order has been dispatched.
Elyzium is not responsible for orders delivered to an incorrect address provided by the customer.
Delayed orders
Occasional delays may occur because of customs inspections, public holidays, severe weather, courier disruptions or high shipping volumes.
If your tracking has not updated for an extended period, contact us at elyziumofficialstore@gmail.com with your order number so we can investigate.
Lost packages
If your order has not arrived within 30 days of dispatch, please contact us with your order number and tracking details.
We will investigate the shipment with the delivery provider and determine the appropriate resolution. A refund or replacement may be offered when a parcel is confirmed as lost.
Damaged or incorrect items
Please inspect your order when it arrives.
If your item is damaged, defective or incorrect, contact us as soon as possible at elyziumofficialstore@gmail.com and provide:
- Your order number
- A description of the issue
- Clear photos or videos of the item
- A photo of the packaging and shipping label
Once reviewed, we will arrange an appropriate replacement or refund where applicable.
Customs duties and taxes
International orders may be subject to import duties, taxes or customs charges imposed by the destination country.
These charges are not included in the product price unless stated at checkout and are the customer’s responsibility.
Multiple packages
Some orders containing multiple products may arrive in separate packages. You may receive more than one tracking number, and packages may arrive on different days.
Contact us
For shipping questions, contact:
elyziumofficialstore@gmail.com
Please include your full name and order number so we can assist you faster.