CONTACT US

We’re here to help.

For questions about your order, shipping, returns or Elyzium products, contact our support team using the details below.

Email us

elyziumofficialstore@gmail.com

We aim to respond within 1–2 business days.

Order enquiries

When contacting us about an existing order, please include:

• Your full name
• Your order number
• The email address used at checkout
• A clear description of your question or issue

For damaged, defective or incorrect items, please also attach clear photos or videos of the product, packaging and shipping label.

Before contacting us

You may find a quick answer on our:

• Frequently Asked Questions page
• Shipping Policy page
• Refund Policy page
• Order tracking page

Business hours

Our support team operates Monday to Friday, excluding Victorian and Australian public holidays.

Messages received on weekends or public holidays will be reviewed on the next business day.

Important

Please double check that your email address and delivery details are correct before placing an order. Once an order has been processed or dispatched, we may not be able to make changes.

Elyzium Support
elyziumofficialstore@gmail.com