FAQS

What is the Elyzium Aura AirPods Case?

The Elyzium Aura AirPods Case is a bold, protective case designed to give your AirPods a vibrant glow-inspired look. It helps protect your charging case from scratches, bumps and minor drops while adding colour and personality.

Does the case glow in the dark?

The case is designed to create a noticeable glow effect in darker environments after being exposed to light. For the best result, place it under bright sunlight or strong indoor lighting before use. Glow strength and duration may vary depending on the amount of light exposure.

What colours are available?

The Elyzium Aura Case is available in:

  • Orange Aura
  • Red Aura
  • Green Aura
  • Blue Aura
  • Purple Aura

Which AirPods models are supported?

Available options may include:

  • AirPods 1
  • AirPods 2
  • AirPods 3
  • AirPods 4
  • AirPods Pro
  • AirPods Pro 2
  • AirPods Pro 3

Please confirm your AirPods model before ordering, as each case is designed to fit a specific version.

How do I check which AirPods model I have?

Open the Settings app on your iPhone, select Bluetooth and tap the information icon next to your AirPods. You can also find the model number printed inside the lid of the AirPods charging case.

Can I charge my AirPods with the case attached?

Yes. The charging port remains accessible, so you can charge your AirPods without removing the case.

Is a clip included?

Yes. The case includes a clip that can be attached to bags, keys, belt loops or other secure items.

Are AirPods included?

No. This product includes the Elyzium Aura case and clip only. AirPods and the Apple charging case are not included.

How protective is the case?

The case helps protect against everyday scratches, scuffs, bumps and minor drops. It is not designed to make your AirPods completely waterproof, crush-proof or damage-proof.

How do I clean the case?

Remove the case from your AirPods and gently wipe it with a soft, damp cloth. Avoid harsh chemicals, abrasive cleaners and excessive water.

Will the colour look exactly the same as the photos?

We aim to display colours as accurately as possible. However, the appearance may vary slightly depending on lighting, screen settings and the amount of light the case has absorbed.

Can I change my order after placing it?

Contact us as soon as possible after ordering. We will try to help, but changes cannot be guaranteed once the order has been processed or shipped.

How long does shipping take?

Processing and delivery times depend on your location. Estimated shipping information will be shown at checkout or on our Shipping Policy page. Delays may occasionally occur during busy periods or due to circumstances outside our control.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take a short time to appear after dispatch.

What is your return policy?

Returns and refunds are handled according to our Refund Policy. Items generally need to be unused, undamaged and returned in their original packaging. Please review the full policy before requesting a return.

What should I do if I receive the wrong or damaged item?

Contact us as soon as possible with your order number and clear photos of the item and packaging. Our team will review the issue and help arrange an appropriate solution.

How can I contact Elyzium?

Email us at elyziumofficialstore@gmail.com and include your order number when contacting us about an existing purchase.